Widerrufsrecht
1. Right to Withdraw
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you (other than the carrier) takes possession of the last item of your order.
2. How to Exercise the Right
To exercise your right of withdrawal, you must inform us (waterandco brunner GmbH) of your decision to withdraw from this contract by a clear statement (e.g., email or letter).
Contact details:
waterandco brunner GmbH
Plankenwarth 80
8113 St. Oswald bei Plankenwarth
Austria
Email: info@lecont.online
You may use the attached model withdrawal form, but it is not mandatory.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lecont.online. Please note that returns will need to be sent to the following address: Plankenwarth 80, 8113 St. Oswald bei Plankenwarth
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lecont.online.
To start a return or cancellation request, you can also use your customer account.
Damages and issueshttps://shopify.com/65223360578/account
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lecont.online.
3. Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed about your decision.
We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
4. Return of Goods
You must send back or hand over the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal.
You will bear the direct cost of returning the goods, unless otherwise agreed.
5. Condition of Goods
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
6. Exclusions
The right of withdrawal does not apply to:
- Goods made to the customer’s specifications or clearly personalized
- Used or mounted tires
- Goods that are not suitable for return due to hygiene or safety reasons if they have been opened or used